Upgrade to a video intercom that works with doors and gates. Clear visuals, remote access, and reliable cabling—installed and supported by DASH.
Old buzzers and patchy wiring make simple things hard. Visitors wait, deliveries get missed, and you can’t tell who’s at the door or gate. If that sounds familiar, you’re not alone.
We help you move from outdated buzzers to a smart video intercom that works for doors, gates, and multi-tenant sites. You get clear visuals, remote access, and reliable infrastructure that keeps working day after day.
At DASH Symons Group, we’re a family-run team with 16+ years of hands-on experience across the Gold Coast and Brisbane. We design, install, and support video intercoms backed by solid cabling, stable power, and tidy integrations with access control, CCTV (closed-circuit television), and gate automation.
You’ll find this guide practical and easy to follow. We break the process into simple steps, explain the tech in plain English, and tie every feature back to real benefits: safer entries, smoother operations, and less downtime for you and your tenants or team.
Helpful links if you’re planning next steps:
We'll show you how to plan, install, and maintain a video intercom that fits your building, your gates, and your network. No fluff—just clear steps and advice that save you time and prevent rework.
One-size-fits-all intercom kits often create more problems than they solve. They frequently overlook the unique conditions of your site, leading to common failures:
These generic setups also attempt to mix and match brands without a clear integration strategy. This can make it impossible to link cameras to door events or manage all users from one place. You end up with a disjointed system that creates manual work instead of simplifying it.
We start with a consultation, not a product box. Our goal is to design an intercom system that solves your specific challenges, considering everything from entry points and tenant experience to courier access and after-hours rules.
When it comes to integration, we are practical and transparent. We don't promise a single, all-in-one platform; instead, we build a tailored solution that makes your systems work together effectively.
This means connecting your intercom with Access Control Systems and CCTV in a way that adds real value. We use industry standards like RTSP and ONVIF to share video streams between devices, but we are always upfront about the brand-specific limitations that can exist. Our focus is on creating a cohesive system that simplifies management, not a universal solution that overpromises and underdelivers.
According to research from the National Multifamily Housing Council, properties with smart access control systems see higher tenant satisfaction and can command premium rents. Modern intercoms are becoming a must-have amenity for competitive properties.
Most modern systems are IP (Internet Protocol) based. Wired Ethernet is most reliable, especially for multi-tenant sites. Wi‑Fi works when the signal is strong and stable, but we still recommend a solid wired backbone where possible.
Need help at this stage? We provide electrical and data cabling as part of our Intercom Systems.
A good intercom pairs with the right locking or gate hardware.
All gate installs include safety sensors, obstacle detection, and compliance with Australian standards. Learn more about our Gate Operation services.
A successful video intercom installation depends on expertise and attention to detail. We follow a structured process to ensure your system is reliable, safe, and easy to use from day one. Here’s how our technicians handle the installation:
1. Safe Site PreparationSafety is our first priority. Before any work begins, our licensed technicians ensure the power is safely isolated and the work area is secure.
2. Precise Hardware MountingWe mount the outdoor station at the optimal height (typically 1.5–1.7m) for clear facial views and weather protection. Indoor monitors are placed at eye level in locations that are convenient for your team or tenants.
3. Strategic Cable RoutingWe run high-quality Cat6 data cabling for a stable connection. To prevent signal interference and ensure clear video, we keep these low-voltage cables separate from mains power lines.
4. Clean and Clear TerminationsEvery connection is terminated cleanly according to manufacturer specifications and clearly labelled. This meticulous approach prevents faults and makes future servicing faster and more efficient.
5. Expert Lock and Gate WiringOur team correctly wires the intercom to your electric strike, magnetic lock, or gate controller. We configure the relay to match your fail-safe or fail-secure requirements, ensuring doors and gates operate as intended.
6. Stable Power and BackupWe connect the system to a reliable power source, whether it's a dedicated transformer or Power over Ethernet (PoE). We also recommend and install a UPS (uninterruptible power supply) to protect against surges and keep your system online during brief power outages.
7. Comprehensive System TestingBefore we consider the job done, we test every function thoroughly. We make test calls, check audio and video quality, confirm the door/gate release works instantly, and ensure notifications are delivered correctly to the mobile app.
True integration isn't about connecting everything; it's about connecting the right things to make your daily operations smoother. We focus on practical integrations that deliver tangible benefits:
CCTV SystemsInstead of just having separate systems, we can make them work together. For example, when a visitor presses the intercom, your CCTV system can automatically pop up a live view of the associated camera or create a time-stamped bookmark, making it easy to find the event footage later.
Access Control SystemsWe can sync your intercom with your access control system to streamline user management. This allows for a single, clean audit trail for all entry events, whether from a card, PIN, or intercom call.
Gate AutomationLink intercom calls directly to your gate automation controls. This allows for safe, verified remote opening for vehicles, improving traffic flow without compromising security.
A Note on Technology and BrandsWe use open standards like RTSP and ONVIF where possible to enable communication between different brands. However, every manufacturer has its own limitations. We are always transparent about what is and isn't possible, ensuring the final solution is robust and meets your expectations without any broken promises.
Cloud-based management is used only for security device management—think user changes, firmware updates, and health checks—so you're in control without heavy admin.
Prevent issues before they become callouts. With the Dash Care Plan (DCP), we:
All new equipment includes a 3-year warranty, and we support urgent repairs. Manual overrides keep doors and gates operational until service.
If in doubt, go wired for the intercom station and use Wi‑Fi only for mobile apps.
While a simple, single-doorbell setup might seem like a DIY project, a reliable video intercom system for a commercial or multi-tenant property requires professional expertise. The risks of a poor installation—from faulty wiring to incompatible hardware—can lead to constant downtime and security gaps.
Professional installation is essential for complex sites involving multiple entry points, gate automation, or integration with CCTV and access control. Our technicians ensure the cabling is clean, the power is stable, and all components work together seamlessly.
DASH is a family-run team with over 16 years of experience in Queensland. We design, install, and support complete security solutions so you can focus on running your business, confident that your property is secure.
Let's make entries smoother, safer, and easier to manage. Talk to us about a practical, reliable intercom that works with your doors, gates, and network.
