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What to Look for in a Modern Intercom System
Upgrade to smart access with modern intercoms. Learn how Intercom system experts ensure seamless security & control for your property.

Why Your Old Buzzer System Isn't Cutting It Anymore

When it comes to securing your property and managing who comes and goes, Intercom system experts play a crucial role. If you're looking for professional guidance, here's what defines an intercom system expert and the services they typically offer:

  • Diverse System Knowledge: They understand various intercom technologies, from traditional wired and wireless setups to advanced video, IP, and telephone entry systems.
  • Seamless Integration: Experts ensure your intercom integrates smoothly with existing security cameras, access control, and alarm systems.
  • Advanced Features: They recommend cutting-edge solutions like mobile app control, cloud management, and smart access features for improved convenience and security.
  • End-to-End Process: They guide you through system selection, professional installation, and ongoing maintenance.
  • Long-Term Support: Expect comprehensive training, ongoing technical support, and proactive maintenance to keep your system running perfectly.
  • Custom Solutions: Experts help you find a cost-effective, scalable intercom solution that meets your specific budget and long-term needs.

Remember those old, crackly buzzer systems that barely let you hear who was at the door? They were a start, but today's world demands much more. From missed deliveries to security worries and visitor frustrations, outdated intercoms just don't cut it anymore.

Modern intercom systems have evolved far beyond simple audio communication. They're now smart security tools designed to provide seamless convenience and robust control for any property, whether it's a busy business, a high-rise building, or a multi-unit residential complex.

I'm Dave Symons, founder of DASH Symons Group, and I've spent over 16 years building our team of Intercom system experts to simplify complex systems and create smarter, more efficient buildings. My team and I understand the importance of integrated solutions that work for the long haul, helping clients like you avoid hassles and improve security.

What to Expect from True Intercom System Experts

Step 1: Designing the Right System for Your Property

There’s no one-size-fits-all when it comes to intercoms. That’s why we start by listening to what you need, checking out your property, and recommending a system that actually fits—nothing more, nothing less. Whether it’s for a home, business, or larger building, we’ll guide you through the options and help you make the right call.

Here’s a quick look at what’s available and how we help you choose:

  • Wired Intercom Systems – A solid choice if you’re building or renovating. These are reliable, stable, and great for properties with a fixed layout.
  • Wireless Intercom Systems – Perfect for existing buildings where running cables isn’t ideal. They’re quick to install, flexible, and easy to upgrade.
  • Audio-Only Systems – A simple setup if you just need voice communication between rooms or areas.
  • Video Intercom Systems – Great for added security. You can see who’s at the door before letting them in, with options like recording and night vision.
  • IP Intercom Systems – These use your internet network, offering smart features and room to scale. Ideal for modern homes or businesses.
  • Telephone Entry Systems – Handy for larger properties like apartment blocks or gated communities, letting visitors call directly through a phone line.

Choosing the right intercom isn’t just about the type—it’s about what you need it to do. For a busy business, you might want a tough video intercom that handles rough weather and lets staff unlock doors from their desk. For apartment buildings, features like calling individual units, managing deliveries, and app access are super useful. And for homes, it’s often about easy use, keeping an eye on the kids, and chatting between rooms.

We also help you choose smart features that make your intercom system even better. You can manage access from your phone, see who’s at your gate when you're away, or send virtual keys to guests or delivery drivers. Today’s intercom systems offer real security and real convenience all in one.

Some of the handy features modern systems include are:

  • Mobile Apps & Remote Access: Answer your door from anywhere in the world! You can see, speak to, and grant access to visitors directly from your phone or tablet. This is incredibly handy for busy business owners or property managers.
  • Cloud Management: For larger properties, cloud-based management platforms allow for central control, user management, and logging of entries, all from a web browser. This is essential for scalable security solutions that are ready for the future.
  • Facial Recognition & Biometrics: For ultimate convenience and security, some advanced systems offer touchless access using facial recognition or even palm vein recognition.
  • Visitor Management Tools: Easily communicate with guests, manage deliveries, and provide temporary access without physical keys.
  • Integration with CCTV Control: See who's at the door and simultaneously view your security cameras for real-time visibility.

Step 2: Professional Installation and Integration by Intercom System Experts

Once you’ve picked your intercom, we’ll take care of the setup. This isn’t the kind of job you want to DIY. Our licensed security technicians and electricians handle everything neatly, safely, and with the right tools, whether it’s a brand-new build or an established property.

We also make sure your intercom connects smoothly with the rest of your security system. That includes things like access control, CCTV, and alarms, so everything works together the way it should.

  • Access Control Systems: We make sure your intercom connects smoothly with your access control setup. This means you can see who’s at the door and let them in using your phone—without getting up from your desk. It gives you full control over who enters your building, making access easy and secure.
  • CCTV Systems: Linking your intercom to your CCTV lets you see and record who’s at the door. You can also keep an eye on other cameras around the property for extra peace of mind. It’s a great way to prevent theft and have footage ready if anything goes wrong.
  • Alarm Systems: When your intercom is connected to your alarm system, it strengthens your overall security. It helps spot issues earlier and respond faster if something’s not right.

Our installation process is careful and thorough from the start. We begin by checking out your site properly, then design a setup that suits your property. From there, we install everything with attention to detail—making sure the system is reliable, clear, and works exactly how it should, including video, audio, and remote access features.

Getting it done professionally means fewer problems down the track. No dodgy connections, no signal issues—just a solid system that works every day without fuss. We’ve installed thousands of systems, and our happy customers are proof we do it right the first time.

Step 3: Ongoing Support and Maintenance from Your Intercom System Experts

Our job doesn’t end once the system’s installed. We’ll show you how everything works, make sure you’re comfortable using it, and answer any questions whether it’s for your team, your tenants, or your household. We want you to feel confident using every feature.

We also keep your system in top shape with regular servicing and fast support if anything plays up. No waiting around or chasing callbacks—just a team you can rely on when you need it. We're here to make sure your intercom keeps doing its job, day in and day out.

Why It Pays to Go with a Specialist

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You might think any security company can set up an intercom system and technically, a lot of them can. But there’s a big difference between just installing something and actually knowing it inside and out.

When you work with a specialist like us, you’re not just getting a basic install. You’re getting people who live and breathe intercoms. It’s one of our core focuses, and we stay across the latest updates, features, and best practices.

So what does that mean for you?

  • Less downtime – Because we know what we’re doing, your system is set up properly from the start and looked after with care. That means fewer hiccups and more peace of mind.
  • Smoother day-to-day – We design systems that actually make life easier — whether that’s welcoming visitors, unlocking gates, or chatting between areas.
  • Stronger security – We know what real protection looks like, not just flashy gadgets. Your system will actually help keep your property safe.
  • Peace of mind – When your intercom is handled by people who truly know their stuff, you can get on with life or work without stressing over tech issues.

We’ve been working in the field for over 16 years. As a family-run business based in Upper Coomera on the Gold Coast, we understand the local area and its needs. We take a practical, honest approach to our work and aim to build good relationships through reliable service and consistent results.

Ready for a smarter solution that genuinely meets your property's needs? Let's chat about securing your property and making your access control truly intelligent.

Explore our Intercom Systems services