If you manage an apartment complex, office building, or mixed-use site, you balance security with convenience every day. Older buzzer systems slow down visitor flow, cause missed deliveries, and frustrate tenants. Separate systems for doors, gates, and cameras that don’t talk to each other make it even harder to run a building smoothly.
Modern multi-tenant intercoms fix this by connecting communication, access control, and visitor management through a carefully integrated system. This allows doors, roller doors, and vehicle gates to be managed from a unified, easy-to-use experience, tailored to the specific needs of your building.
With a modern system, tenants can see who’s at the door and grant access from anywhere. You can manage doors and gates across one or many sites, using a simple interface. With around 57% of renters willing to pay more for modern access features, the value is clear.
We’re DASH Symons Group, based on the Gold Coast since 2008 and serving Queensland and beyond. For 16+ years, we’ve designed and installed integrated intercom solutions that solve real operational challenges for body corporates, builders, and business owners. We partner with you to design the right system for your site and your users.
A multi-tenant intercom system connects people inside your building with visitors outside. It lets tenants hold a two-way conversation (audio or video) and remotely open doors, roller doors, or vehicle gates without leaving their apartment or desk.
What makes it “multi-tenant” is the directory. Visitors choose exactly who they want to reach, and the system routes the call to that tenant. Think of it like a building-wide phone book that also controls who gets through the front door or gate.
This is essential for busy offices and properties managed by a body corporate, where deliveries, trades, guests, and staff are coming and going all day.
Integration is custom to each building. Your intercom can work alongside access control, closed-circuit television (CCTV) cameras, and gate automation. We use open standards where possible, and we’ll flag any brand-specific limitations upfront so you get a unified, practical outcome rather than a one-size-fits-all promise.
When you invest in a modern multi-tenant intercom, you make everyday life easier and safer for everyone on site.
For tenants, the benefits are immediate. They can see and speak with visitors before granting access, which builds confidence. With smartphone control, it’s simple to let in a guest, courier, or contractor from anywhere. That means fewer missed deliveries and smoother access to lobbies, lifts, and gates.
For property owners and managers, the upside shows up in the numbers and the workload.
On the Gold Coast and across Queensland, we see these results every day: fewer headaches, more visibility, and a better experience for residents, staff, and visitors.
Today's multi-tenant intercoms are powerful tools that solve long-standing challenges in building management. They combine smart features to improve security, streamline access, and improve the tenant experience.
Video & Smartphone Integration: Tenants see a clear video of visitors on their phone, have two-way conversations, and grant or deny access with a tap. It works for doors, roller doors, and vehicle gates, making arrivals and deliveries fast and simple.
Cloud-Based Management: You can manage security devices from anywhere. Update directories, review access logs, adjust schedules, and check system health across one or many Queensland sites through a web browser.
Flexible Access Credentials: Move beyond keys. Support key fobs, secure PIN codes for guests, and mobile credentials that turn a smartphone into a digital key. Choose the right method for each user and door or gate.
Seamless Integration: Intercoms should connect with access control systems, CCTV (closed-circuit television) cameras, and gate automation. We use open standards such as RTSP (Real Time Streaming Protocol) for video and ONVIF (Open Network Video Interface Forum) where supported. Integration is custom per site and brand; some devices have limitations, and we’ll design around them to deliver a unified, reliable result.
Improved SecurityVideo verification is your first line of defence, allowing tenants to confirm a visitor's identity before granting access. Every entry event is recorded in detailed access logs, creating a clear audit trail for accountability. This visibility deters unauthorised access and helps tackle challenges like package theft—a growing problem—by allowing couriers verified, temporary access to secure drop-off areas. Find out more info about our intercom systems and how they protect your property.
Streamlined Visitor and Delivery ManagementManaging the flow of people is simple. Tenants can issue temporary, time-limited access codes for visitors or contractors. You can provide regular delivery companies with a unique PIN for access during business hours, reducing interruptions. This applies to lobby doors, parcel rooms, and vehicle gates. The automation reduces front-desk workload and keeps people and deliveries moving. This thoughtful approach is central to any quality business security system installation.
Improved Tenant Satisfaction and RetentionConvenience and safety drive tenant satisfaction. When tenants can manage access from anywhere and feel secure on site, they are more likely to stay. As noted by the National Apartment Association, security is a top amenity that tenants demand. A well-designed apartment entry system lifts your property and reduces churn.
Choosing the right system means looking at the details that ensure performance and longevity.
When these fundamentals are in place, your intercom doesn’t sit in a silo—it works smoothly with access control, CCTV, and gates to improve safety and reduce day-to-day hassle.
Picking the right technology is only half the job. The right partner makes sure it’s designed, installed, and supported properly. At DASH Symons Group, we’ve spent over 16 years helping Queensland buildings run safer and smarter with integrated intercom, access control, CCTV, and gate automation.
We guide you through every stage, from the first walkthrough to long-term support.
Initial Assessment: We visit your property to understand layout, traffic flow, and access points (doors, roller doors, and vehicle gates). This consultation with our intercom system experts sets the foundations.
Custom Design: We design a system around your goals and budget. We choose the right hardware, plan network infrastructure (data cabling, power, and any PoE needs), and map how it will integrate with existing access control, CCTV, and gates.
Professional Installation: Our certified technicians complete the install with minimal disruption. We test every device, fine-tune call routing, and verify integrations so doors and gates open as intended.
4. User Training: We train your managers and provide clear guides for tenants. Everyone knows how to answer calls and manage access from day one.
5. Ongoing Maintenance: The DASH Care Plan (DCP) provides programmed maintenance, regular updates, and priority repairs to keep downtime low and performance high.
By partnering with an experienced integrator, you get a system that fits your building and your workflows—ready for daily use across the Gold Coast, Brisbane, and wider Queensland. Ready to transform your property? Contact our team for a consultation.
